Privacy Policy

Last updated: August 20, 2026

Axe & Grace Enterprise LLC, an Oklahoma limited liability company ("we," "us," "our," or "Axe & Grace"), respects your privacy. This Privacy Policy explains what information we collect when you contact us by phone, text message, or through this website, how we use that information, and the choices you have about it.

Information We Collect

We collect only the information needed to provide our services and respond to your inquiry. This typically includes:

• Contact details you give us directly: name, phone number, service address, and any other information you share by call, text, or email.
• Job details: photos you send us, items to be removed or work requested, and requested dates and times.
• Standard server logs: basic technical information such as IP address, browser type, and pages requested, recorded automatically by the web server that hosts this site.

Quote form and chat. When you use the "Text Me My Price" form or the chat widget on this site, we collect the name, phone number, ZIP or city, and optional photo, message, and job description you submit. That information goes straight to us so we can text you a price. We store it securely, and we share it with the customer management software we use to track quotes and jobs, only for that purpose.

Beyond the quote form and chat widget, this website uses Google Analytics to understand how visitors use the site (pages viewed, general location, device type). This data is aggregated and does not identify you personally. Everything else you share reaches us by call, text, or email.

How We Use Your Information

• To respond to your quote request and schedule service.
• To send appointment confirmations, arrival notifications, and follow-up texts about your job.
• To process payment for services rendered.
• To improve our website and service offerings.
• To comply with applicable laws and resolve disputes.

Text Messaging (SMS)

When you text our business number, or opt in through the quote form or chat widget, we use the message thread to coordinate your quote and job (non-marketing messages). We send marketing text messages, such as special offers, seasonal service reminders, or review requests, only if you separately check the marketing consent box on our quote form. Marketing and non-marketing consent are collected separately, and neither is a condition of purchase. Message frequency varies and standard message and data rates from your carrier may apply. Reply STOP to any message to opt out, or HELP for help. Full messaging terms are in our Terms of Service.

How We Share Information

We do not sell, rent, or trade your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We may share limited information with:

• Service providers that help us operate the business, only to the extent needed to run it.
• Authorities when required by law, subpoena, or to protect our rights or the safety of others.

Data Retention

We keep job records (job address, work performed, payment) for as long as needed to deliver the service and comply with tax and legal requirements. If you ever want your number removed from our records or want to stop any texts, reply STOP to any text or ask us and we will remove it.

Cookies and Analytics

This website uses Google Analytics, which sets cookies to measure site traffic (pages visited, how you found us, device type). This information is aggregated and does not personally identify you. We do not use advertising cookies or sell any data collected here. You can disable cookies in your browser settings, or install the Google Analytics opt-out browser add-on, without affecting your ability to contact us.

Your Choices

• Request a copy of the information we have about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal retention requirements.

To exercise any of these rights, call or text us at (918) 248-9951 or email [email protected].

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 13.

Governing Law

This Privacy Policy is governed by the laws of the State of Oklahoma, without regard to its conflict-of-law rules. Axe & Grace Enterprise LLC is an Oklahoma limited liability company; the contracting party for all services and the data controller for the purposes of this policy is Axe & Grace Enterprise LLC.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above will reflect the most recent revision.

Contact Us

Axe & Grace Enterprise LLC
An Oklahoma limited liability company, registered and insured
Family-owned and operated by Shannon Ortman
Based in Glenpool, OK, serving communities within 25 miles
Phone / Text: (918) 248-9951
Email: [email protected]